SaaS (Software as a Service) is also meant as software for telecommunication you may rent or as a service for remote access to software, applications, sites, databases or file storage, etc. It is an innovative technology in Telecommunications that provides a wide area of business opportunities. Which ones? Let’s find that out.

SaaS is most often a cloud-based solution, thus it is located on servers on the Internet. The user can access the service through a browser or API. And the service provider offers full support. Basically, the SaaS model is when a customer works with a ready-made solution online. They pay for access and receive a ready-made tool as quickly as possible.

In essence, a SaaS service is a single software core that is made available to clients. They access the system through the network and can change the settings as they see fit.

What is SaaS for telecommunication?

SaaS definitely affects every business it touches and telecommunications are no exception. In recent years, the SaaS market has grown drastically since it helps different companies, including those that work with telecommunications, can work more efficiently. Thus, it helps those companies to grow as well and overall become more popular. 

Thanks to SaaS, telecommunication companies don’t have to worry about managing their infrastructure, and updating applications and can focus on other things instead. 

Yet, some business owners of telecommunication companies are a little confused about how Saas actually works and what cloud service to choose for themselves. So we would like to take a closer look at how this thing really functions.

How does Software as a service (SaaS) work?

In the SaaS model, the software is hosted on the SaaS contractor servers or at the data & telecom service providers that supply the software. The company users access the software through a regular web browser via an Internet connection. In this case, the company or business as a whole does not need to pay for all the software it needs; the company leases the capacity it needs for a fixed fee, depending on the required functions and the number of software users.

After all, it happens so that a business has just started, and there may even be one user. Throughout the year, the expansion of the number of users (managers, logisticians, accountants, or, for example, couriers) grows not by hundreds or even tens, but by individual employees. In this case, buying stationary software means freezing significant funds with the risk that such software will not make it, and the business drastically changes its growth vector & business opportunities in telecommunications.

3 use cases of successful use of SaaS in telecom

If you want to get full use of SaaS out-of-the-box capabilities and successfully implement it into your business, we would like to give you 3 use cases you may be interested in.

To begin with, for the successful use of SaaS in telecom, you need to select products that meet the interests and needs of your customers. If you are sure that your offers suit them, selling and getting profit off it obviously won’t be a big deal. Start with the simple apps that you know a wider audience will be interested in. Then, if you decide to expand the variety of your offers, pick them very carefully.

Next, SaaS-based services can help vendors build trustworthy relationships with their customers. That way, you will not only be able to boost your sales but also increase your reliability among the clients. 

Lastly, telecom operators can benefit from SaaS by improving their billing systems and making them hassle-free. Thank that you can be sure that your services are always on the market on time and you are not falling behind your competitors. 

How can companies benefit from telecommunications software?

It is also important to know that with such a work scheme, the company does not need to purchase expensive server equipment to keep individual IT specialists and programmers in-house to maintain and support specialized programs for saas telecommunications. 

Maintaining servers in good working conditions, installing updates, and performing much other work that is not typical of your business and spending significant resources on it is no longer an issue. As already noted, when the business has just started, and the staff is not large, the development leads have not yet been entirely determined.

Thus, among the top SaaS benefits you may rely upon the following:

It is cost-saving

SaaS is saving money and resources when starting a business or in conditions of uncertainty;

Tests are allowed

You can test the program and refuse if it does not fit, etc. You may also refuse services if the business is closed or the company has abruptly changed its direction of activity;

Data is safely stored

You can “freeze” the use of the software for a while without losing the data. It is almost impossible for the third parties from the industry & government structures to reach out the data located in the cloud with/without your permission. 

But besides these, there are a number of advantages that, in comparison with standard or stationary software, make telecommunications application software even more attractive for your business:

  • — Lower cost for leasing.
  •  — Less time spent on deploying system tasks.
  • — Possibility of free testing (all technical sides are provided).
  • — High mobility, which is limited only by the availability of the Internet coverage.
  • — Ability to work from geographically remote branches as individual employees all-in-one.
  • — No urgent need for powerful computers.
  • — Cross-platform ability allows working with software and hardware solutions or various operating systems, even self-coded.

You can learn more about Testelium SaaS benefits from our consultants.

How does SaaS affect the telecom industry?

So what are the exact ways Saas Functionality can affect the telecom industry? Here we selected a few examples that may apply to your business as well. 

First and foremost, it can help significantly lower your customer acquisition expenses.  Due to the higher competition, attracting new clients became really hard and not cost-efficient. Since the customers receive more and more offersб for example via SMS, on a daily basis, you need to spend a lot to attract one potential client. But with the help of SaaS, even small companies can now compete with big monopolies and attract leads without spending a fortune. 

Secondly, telecom companies and their BSS will be able to get rid of legacy systems. Instead of using old and outdated systems or spending a lot of time replacing them, the companies will be able to smoothly and gradually get rid of them while still continuing with the processes that are critical for their businesses.

Next, telecom CSPs will be able to speed up the digital transformation process. Thanks to that, the companies won’t have to buy the constant updates for outdated applications but instead, just enjoy the benefits of SaaS for telecommunication.

And last but not least, you can provide more flexibility to your employers. Thanks to SaaS tools, you will be able to ensure that even remote workers can answer client calls or exchange information more efficiently. Monitoring the team’s performance will also become much easier for employers. 

What can go wrong?

It often happens that the SaaS telecom industry software contractor may not protect your data and a leak may occur. That is why we recommend using only proven partners in Telecommunications. Such problems, lately, happen even among the eminent companies of Silicon Valley. 

But if you use software for managing technological operations (for example, production processes or logistics) and do not store financial or commercial information, then having received such data, attackers will not be able to use it anywhere. After all, who is interested in knowing that some operation with ID 12345 lasts 5 minutes and is performed by an employee with ID 54321, for example, right?

Among the other minuses you may notice relatively low security of data transfer protocols through a third-party provider & low speed and unreliable Internet access. Although it should be noted that with the introduction of modern data encryption methods (SSL) and a wide range of telecom industry software devices with access to the Internet, including satellite ones, this problem is leveled to a minimum.  The Internet interruptions are also quite a rare problem in the modern world. This problem is more common in regions with a low level of Internet infrastructure development and when working with unscrupulous Internet providers in some particular regions of the world.


Now that we’re through with what SaaS is and what the advantages are, you may easily decide on using it or not for your telecom business. In short, many simple or relatively simple SaaS services help to significantly reduce enterprise costs for the implementation and operation of software for business automation. By using Testelium as a telecom software solution and testing the need for particular telecommunications as a service software, you can see how the software development managers and specialists work, and after that make the final decision — to stay on the SaaS or choose another option for your business needs. Good luck!